Privacy policy of ValueApex

This privacy notice discloses the privacy practices for the website https://valueapex.com/, EAMic® web application, and EAMic® Mobile application for Android and iOS. The Service is provided by ValueApex (Shanghai) at no cost for end-users and is intended for use as is.

This page is used to inform website visitors and end-users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Who control the collected data

ValueApex is the only controller of personal information we collect for the use of our website and/or EAMic® and/or EAMic® Mobile. We are responsible for the processing of your personal data.

Nevertheless, to provide better service, EAMic®, and EAMic® Mobile use third-party services listed below that have their own privacy policies:

  • Baidu Map:: this is used to convert position (of failure, equipment, end-users) to be displayed on their map. Except for the locations to be converted, no other personal information is sent from EAMic®/EAMic® Mobile to Baidu services. Click here to see their privacy policy
  • Baidu Tongji: this is used to understand the traffic usage and engagement on valueapex.com for pre-sales analyses purposes. Click here to open their privacy policy
  • SMS service: an end user’s phone number is shared with the SMS service provider J-Push when EAMic® need send system notifications to him/her. This only applies when the customer asks for the service. Click here to view the privacy policy of J-Push.
  • To provide push notifications and instant message service, we make use of the following push SDKs or service. The specific SDK/service is displayed on the login page beside the app version number:
    • Andoid
      • Xiaomi push (default if no brand is specified). Please read their privacy policy here
      • Oppo push. Please read their privacy policy here
      • Vivo push. Please read their privacy policy here
      • Huawei push. Please read their privacy policy here
    • iOS
      • APNs (push for Apple). Please read their privacy policy here
    • Remarks:
      • Information related to push notification (push id, phone manufacturer, etc) are removed from the push server after 3 months of inactivity.

What data we collect and why

In the context of the website, if you contact us through the contact form, we would collect only the information you would have submitted (i.e., your email, your name, your phone number, etc…). We will use your information to respond to you regarding the reason you contacted us.

For EAMic® and EAMic® Mobile, we would collect your employee code, your name, your phone number, your email address, and your password (in hashed form). This information will be necessary to identify you among other EAMic® and EAMic@ Mobile users when you log in to EAMic® as well as in the records such as work orders. The account is the same between EAMic® and EAMic® Mobile and is created either by ValueApex during the implementation project or by the customer’s system administrator once the system has been implemented.

The nature of our product requires true identity from users during the whole course of their activities. Thus, we also need to collect the login event at EAMic® and EAMic® Mobile whether it is successful or not, including your IP and mobile device model. From Mobile 2 on, the record of device model is also used for troubleshooting and push notifications.

EAMic® Mobile allows users to attach pictures, short videos and other files to request for or assist in service. The app will thus ask for permission to access your camera, microphone, gallery and storage when such needs arise. If you deny the request, you won’t be able to take pictures or videos with the app or upload files directly from your mobile phone to the system.

If your company chooses to use the Risk module of EAMic®, personal information collected in the system may include education and training records. If your company chooses to use the Map module of EAMic, your current position may be recorded as well.

In cases where customers require SSO (single sign-on) to EAMic® or EAMic® Mobile by DingTalk, WeChat Work or other applications, the unique user identifiers used by these will also be collected and used by our products.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

Cookies are used in EAMic® to store few personal preferences to improve your experience (i.e., language used in EAMic®, the background of homepage, default number of records to display in some pages, etc…). However, EAMic@ may use third party code and libraries that use “cookies” to collect information and improve their services. In any case, these cookies would be anonymous.

Where is the data stored

For SaaS customers (using valueapex.com or *.valueapex.com): In servers managed by ValueApex and hosted by Aliyun (Click here to read Aliyun privacy policy).

On-premise and off-site backups of SaaS data: Our backup copies are stored in Huawei Cloud as well as Aliyun, servers of which are physically located in different cities.——Click here to read the privacy policy of Huawei Cloud.

For purchase customers: On servers owned and managed by their own companies. ValueApex might have access to these servers to provide post-sales support, depending on customers’ policy.

Business transfer

We will not share or sell your personal information with any third party.

Marketing

We do not send any marketing information to individual EAMic® users.

Data retention

Personal information is kept as long the EAMic account exists in the database of our customer. After the account is deleted, email, phone number, and password are deleted. Employee code and name are kept for the history of transactions in records (i.e., work orders, requests, spare parts issues, …)

If you no longer work for your company or hold the position which requires you to keep the account, please contact your supervisor or system administrator to have your account deleted. If such a request is submitted to VA’s project or support people, we will perform the task within a working day after validating the identity of the account user.

Security

Several security measures are implemented to keep your personal information safe when you use our Services. Especially we implemented firewalls, communication encryption, databases access authorization controls and 3-2-1 backups. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Changes to this privacy statement

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page. This privacy policy was last updated on February 25th, 2022.

How to contact us

You can contact us at any moment through our contact form by clicking here or by phone (021-69580696) or by email (info@valueapex.com).